Director of Operations and Quality Improvement

About Carrfour Supportive Housing:

Carrfour Supportive Housing is a not-for-profit 501(c)(3) organization whose mission is to develop permanent supportive housing and maximize the self-sufficiency of the formerly homeless and those at risk of homelessness in Miami-Dade County, Florida. Established in 1993 by the Homeless Committee of the Greater Miami Chamber of Commerce, Carrfour is unique from other not-for-profit organizations addressing the homelessness issue in that we are both a housing developer and a service provider. We measure our success in terms of our residents’ successes, and not just the number of supportive housing units we provide. Our goal is to end homelessness in Miami-Dade County.


  • Develop policies/procedures for Carrfour’s operational programs, including development of standards, uniform forms and documentation

  • Facilitate review and updating of existing policies, procedure, and processes for Finance, Human Resources and Property Management

  • Coordinate Human Resources functions, including updating agency Human Resources policies and procedures and job descriptions

  • Implement quality improvement process for agency, including peer review of records, client surveying, review of incidents & grievances, and performance measures

  • Prepare client demographic reports

  • Investigate client and staff grievances

  • Prepare and oversee annual review of agency hurricane plan

  • Develop agency safety manual

  • Conduct client files audits

  • Coordinate reporting to funding sources, including Monthly and Annual Progress Reports to the Homeless Trust, Miami Dade Housing and U.S. HUD

  • Coordinate monitoring visits from funding sources

  • Coordinate agency’s accreditation effort and provide support to Director of Clinical Services in developing Medicaid program

  • Train staff in applicable areas

Required Experience:

  • Bachelor’s degree required, Master’s degree preferred

  • Seven years of experience in quality improvement and project management

  • Experience as trainer/facilitator

  • Excellent written and verbal skills

  • Knowledge of social services, accreditation process and Medicaid’s community mental health services

  • Demonstrate excellent organization skills and the ability to manage multiple projects simultaneously

  • Excellent computer skills, including Word, Outlook, and Internet Explorer

To Apply: Contact Stephanie Berman at (305) 371-8300